Customer Care

You're never out of touch with LifeScan. Whether for product training, information about diabetes, or assistance locating products, we value our customers and welcome you to learn more or contact us:

Customer Service
Contact us at 1-800-227-8862 if you have a question about OneTouch® Products, blood glucose monitoring, or diabetes in general.

For specific information about our products, download an owner's booklet.

Health Care Professional (HCP) Line
LifeScan offers specialized services for institutional personnel, diabetes educators, and pharmacists who use LifeScan Products in a medical setting. 
Or visit our Healthcare Professionals Website.
Contact us at 800-524-7226 if you have a question.

Software Technical Support Line
Toll-free support for OneTouch® Diabetes Management Software is available Monday - Friday, 6:00 A.M. - 6:00 P.M. Pacific Time. Contact us at 800-382-7226 if you have a question.
Online, you'll also find OneTouch® Software available to upgrade at no charge and technical support resources.

Toll-free service in Spanish is available to customers living in the United States, Puerto Rico, and Mexico. Contact us at 800-381-7226 if you have a question.

For Spanish language Web sites outside the United States, visit or