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Counterfeit OneTouch® Ultra® and OneTouch® Basic® Test Strips Discovered in Pakistan
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April 2, 2009
If you use, recommend, distribute or sell OneTouch® Brand Test Strips, we want to make you aware that we have recently discovered counterfeit OneTouch® Ultra® and OneTouch® Basic® Test Strips in Pakistan. Counterfeit test strips are fake products not made by LifeScan.
This issue does not involve OneTouch® Horizon or OneTouch® SureStep® Test Strips. Potential Risk to Patients
Testing of various counterfeit test strips obtained by LifeScan from around the world shows erratic performance that includes highly inaccurate test results or failure to provide test results. It is unknown how counterfeit test strips that may be in the marketplace will perform. LifeScan cannot ensure the accuracy and reliability of blood glucose test results obtained from products it did not manufacture.
Patients should discontinue use of these counterfeit test strips and replace them immediately. Patients should also contact their physician to assess potential treatment implications. Use of these counterfeit test strips could result in inaccurate test results that may lead to improper treatment. Notably, insulin treatment based on inaccurate blood glucose results could result in serious injury or death. We have informed the Ministry of Health and are vigorously pursuing legal actions.
Identifying Counterfeit Test Strips
Select the type of test strip to see its identifying characteristics:
Counterfeit OneTouch Ultra Test Strips 
Counterfeit OneTouch Basic Test Strips What You Should Do
People With Diabetes: Check your OneTouch Ultra or OneTouch Basic Test Strips to determine if you have any counterfeit test strips. If you discover any counterfeit test strips, discontinue their use and secure replacement product from a reputable source. You should also contact your physician to assess potential treatment implications.
Health Care Professionals: Check your OneTouch Ultra or OneTouch Basic Test Strips to determine if you have any counterfeit test strips. If you discover any counterfeit test strips, discontinue their use and secure replacement product from a reputable source. Please share this information with your diabetes patients who use OneTouch Ultra and OneTouch Basic Test Strips.
Pharmacies/Retailers: We recommend you routinely check your inventory of OneTouch Ultra and OneTouch Basic Test Strips. If you discover any counterfeit test strips, please remove them from your shelves and do not re-distribute them. Please report your discovery immediately to LifeScan. In addition, ask your patients who have received these counterfeit test strips to return them to you for verification and replacement, as necessary. Please be aware that LifeScan will not issue credit for counterfeit products. For restitution, you will need to contact your original source of supply for these test strips. Counterfeit products are continually being modified to avoid detection. If you are purchasing any LifeScan Products from a source that is not an authorized distributor, you may be placing your patients at risk of receiving counterfeit and secondary market products. Authorized distributors have agreed not to purchase products from the secondary market, which is a known source of counterfeit products. How To Contact LifeScan
Call OneTouch Customer Service at +92 300 2318410.
We recommend you periodically visit this Web page or bookmark www.GenuineOneTouch.com for important Counterfeit Product Alerts or future updates.
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