For Reference by Healthcare Practitioners and Distributers of SureStep^®Pro^® Test Strips Only

Helpful Links:

Frequently Asked Questions

Click here to find out if you have test strips with an affected lot. Alternatively, you may call our Healthcare Professional Line at 800 218-0221 and a Technical Service Representative can assist you.

Resources

May 05, 2010

Dear LifeScan Customer:

In February we notified end-users of SureStep^®Pro^®, SureStep^®Flexx^® and OneTouch^® SureStep^® Hospital Blood Glucose Monitoring Systems that recently manufactured SureStep^®Pro^® Test Strips (used by all three of these systems) may provide falsely low test results when the blood glucose is greater than 400 mg/dL.

At that time, until replacement test strips were available, we recommended these hospital customers use an alternate method for point-of-care glucose monitoring or to adjust their “Critical High” protocol threshold to no more than 400 mg/dL so that they could continue to use the product. Click here to read the original notice.

We are pleased to advise you that this performance issue has been corrected in all SureStep^®Pro^® Test Strips currently being manufactured (expiration dates of November 2011 or later).

You May Now Return Affected Product – Optional

Please click on the appropriate link below for instructions

• Click here if you are a Hospital customer that purchases SureStep^®Pro^® Test Strips from a Distributor
• Click here if you are a Hospital customer that purchases SureStep^®Pro^® Test Strips directly from LifeScan
• Click here if you are a Distributor customer

Sincerely,

LifeScan Customer Service

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