This information is for Distributor Customers

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If you have any of the affected SureStep^®Pro^® Test Strips, you may now return them to LifeScan for a credit and place a new order for replacement product. Note: This is not a mandatory market removal of affected product. To assist in this process, LifeScan is notifying all known users of SureStep^®Pro^® Test Strips, including those that buy from distributors such as yourself, that this issue has been resolved and that they have the option to return affected product. In cases where you are holding inventory for a specific customer, please contact each customer for instructions, as some may choose to use up their remaining supply of affected product before placing a new order.

1. If you wish to make a return, please confirm that you have affected SureStep^®Pro^® Test Strips by clicking here. Only SureStep^®Pro^® Test Strips with affected lot numbers are eligible for return.
2. Once you have received all affected product you wish to return (from both customers or in your current inventory), call 336-499-8180 for a Returned Goods Authorization (RGA) number and product return instructions.
3. When we receive your returned product, we will issue a credit memo for an amount equivalent to your invoiced price of the returned product. No deductions will be allowed.
4. Place a new order for replacement test strips. All new shipments of SureStep^®Pro^® Test Strips will have expiration dates of November 2011 or later.

If you need further assistance please call our Healthcare Professional Line at 800 218-0221.
We appreciate your patience while we resolved this issue and thank you for your continued support.

Sincerely,

LifeScan Customer Service

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