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A Letter To Customers URGENT: Medical Device Recall - SureStep®Pro Test Strips, OneTouch® SureStep® Test Strips September 29, 2006 LifeScan is voluntarily recalling:
The U.S. Food and Drug Administration has been informed of this action. These lots contain some test strips whose confirmation dot either remains white or does not turn completely blue even though an adequate sample has been applied. A white or incompletely blue confirmation dot on the back of the test strip, as noted in the SureStep Pro Test Strip package insert/Operator's Guide, and OneTouch SureStep Test Strip package insert/Owner's Booklet, may lead to: (1) error messages, such as Remove strip, Er2 or Error 2(b), (2) symbols, such as Remove Test Strip symbol, or (3) inaccurately low results. Users should always follow proper procedures as provided by the labeling (and for professionals-their institution). Product Subject to Recall:
What You Should Do For Consumers If you have any OneTouch SureStep Test Strips from Lot # 2627353, please call LifeScan Customer Service: 888 811 7226. LifeScan will send an equivalent amount of replacement test strips to you at no charge. While you wait for your replacement test strips to arrive, you may continue to test with your current strips provided that they are performing correctly. In order to ensure proper system performance, you must remember when you test:
Your replacement OneTouch SureStep Test Strips will arrive with a pre-paid U.S. mail business reply label (to use for returning the recalled test strips specified). For Health Care Professionals and Pharmacists
For Hospital and Multi-patient Facilities:
We apologize for any confusion or inconvenience this issue may cause you. If you have any additional questions, please contact us directly:
Thank you for your continued support of LifeScan. |
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