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A Letter To LifeScan Customers:
--PRINTING ERRORS IN SOME OneTouch® ULTRA METER OWNER'S BOOKLETS--
If you use a OneTouch® Ultra Blood Glucose Monitoring System to test your blood glucose, recommend it to your patients, or distribute and sell it to customers, please read the following important information.
Some OneTouch Ultra Owner's Booklets Contain Printing Errors
LifeScan has recently determined that a small number of OneTouch Ultra Owner's Booklets contain printing errors. Of the approximately 5,300 Owner's Booklets that could potentially be affected, it is estimated that 16 Owner's Booklets actually contain printing errors. These booklets were included in several lots of OneTouch Ultra System Kits that were shipped from LifeScan to retailers in late October 2001 through early December 2001.
What To Do If You Have An Affected Owner's Booklet
While the incidence of these printing errors is extremely low, we recognize that some of the affected OneTouch Ultra Owner's Booklets are in the hands of customers. If you have an owner's booklet with missing information, please call our 24-hour LifeScan Customer Care line at 800 227-8862 for a free replacement. You can also access the complete OneTouch Ultra Owner's booklet online by visiting: www.lifescan.com/booklets/.
The "missing" information in the affected Owner's Booklets is included in other consumer instructional materials such as the OneTouch Ultra Test Strip Insert and the OneTouch Ultra Quick Start Guide.
Your Satisfaction Is Our Top Priority
Be assured that the printing error in some OneTouch Ultra Owner's Booklets has no impact on the quality or accuracy of the OneTouch Ultra Meter or its test results. We apologize for any confusion or inconvenience this issue may cause.
How To Contact LifeScan
If you need to contact LifeScan regarding this or any other issue, please contact us in one of the following ways:
- People with diabetes
Telephone: U.S. 800 227-8862; Canada 888 233-6622; Mexico 95 800 381-SCAN; for other countries, see Around the World.)
- Healthcare Professionals
Telephone: U.S. 800 524-7226, for other countries, see Around the World.)
- Retailers/Distributors:
Telephone: 800 600-7226, for other countries, see Around the World.)
Thank you for your continued support of LifeScan.
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