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LifeScan

 

Frequently Asked Questions

Have questions about LifeScan's Customer Service, products, or diabetes? Try our FAQs:

Still can't find what you're looking for? E-mail us at CustomerService@LifeScan.com.

How to contact LifeScan
LifeScan Press Releases
How can I get an annual report?
Do you have a TTY service for the hearing impaired?
Do you have a program for people who don't have insurance or can't afford strips?
Will my insurance company pay for my meter and strips?

LifeScan Products
What are the names of LifeScan's OneTouch® Products?
Learn more about OneTouch® Products
How do I get a rebate for my meter?
How do I change the date and time on my OneTouch® Meter?
Where can I buy OneTouch Products and how much do they cost?
Order LifeScan Products Online
Which test strips do I use with OneTouch® Brand Meters?
What size battery do I need for my OneTouch® Meter?
My meter readings do not match the laboratory's results. Is my meter accurate?
How do I order control solution?

How do I get a replacement Check Strip?
How do I get a replacement Logbook?
How do I get a replacement Owner's Booklet?
How do I get a replacement carrying case for my meter?
Where can I get a replacement for my lancing device?
Download Owner's Booklets
Online Warranty Registration
Can I test on a plane with my meter? Will altitude affect my meter?

Diabetes Care
What is diabetes?
Can LifeScan send me information about diabetes?
LifeScan's Diabetes Care
Reuters Diabetes News Stories
Resources

Blood Glucose Monitoring
How often should I test my blood glucose?
What is an ideal blood glucose level?
How do you get enough blood for a test?

 

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The health information on this Web site is for general background purposes and is not a substitute for medical advice or treatment for specific conditions. Seek prompt medical attention for health care questions you have. Consult your physician before making changes to your medication, diet, fitness program, or blood glucose testing schedules.