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How to contact LifeScan
What are LifeScan's Customer Services hours?
LifeScan Press Releases
How can I get an annual report?
Do you have a TTY service for the hearing impaired?
Do you have a program for people who don't have insurance or can't afford strips?
Will my insurance company pay for my meter and strips?
How do I contact LifeScan?
Our headquarters:
LifeScan, Inc.
1000 Gibraltar Drive
Milpitas, CA 95035
Main Phone 408 263-9789
Main Fax 408 946-6070
Web Site: http://www.LifeScan.com
E-mail: CustomerService@LifeScan.com (You must include your e-mail address to receive a response)
U.S. Customer Services: 800 227-8862
U.S. Data Management: 800 382-7226
U.S. HealthCare Professional Line: 800 524-7226, Option 2
SERVICO Spanish-Speaking Line: 800 381-7226 (from Mexico 001 800 381-7226)
Outside the United States, please refer to specific-country information in Around the World and visit one of our international Web sites.
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What are LifeScan's Customer Services hours?
In the United States, highly trained professionals are available toll-free, 24 hours a day, every day except Thanksgiving and Christmas Day, to answer your questions about OneTouch Products and services (1 800 227-8862). In addition, we also provide:
- Healthcare professional (HCP) Line: 24 hours a day, 800 524-7226+2
- Data Management Technical Support Line: Monday-Friday, 8:00AM- 5:00PM PST, 800 382-7226
- Servico-Spanish speaking line: Monday-Saturday, 6:00AM- 5:00PM PST, 800 381-7226
- TTY: Monday-Friday, 7:00AM-4:00PM PST; and 24-hour answering service for hearing or speech impaired customers, 800 822-4833
- E-Mail: CustomerService@LifeScan.com (You must include your e-mail address to receive a response)
For services outside the U.S. please contact your local LifeScan office.
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How can I get an annual report?
LifeScan is a member of the Johnson & Johnson Family of Companies. LifeScan reports earnings information to Johnson & Johnson Corporate and does not produce a separate annual report. You can access Johnson & Johnson financial information online, or in the U.S., call 800 328-9033 to request a report.
To contact Johnson & Johnson headquarters:
Johnson & Johnson
One Johnson & Johnson Plaza
New Brunswick, New Jersey 08933
Main Phone: 908 524-0400
Shareowner Relations: 908 524-2455
Investor Relations: 800 950-5089
Web Site: http://www.jnj.com
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Do you have a TTY service for the hearing impaired?
TTY (Teletype) service for customers with hearing and speech impairments is available Monday-Friday, 7:00 AM to 4:00 PM, Pacific Time. Call toll-free 800 822-4833. Customers may also leave a message at that number, if calling at a time other than these stated hours of service.
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Do you have a program for people who don't have insurance or can't afford test strips?
LifeScan does not offer a patient assistance program at this time. We do offer rebates and trade-in allowances to lower the cost of meters to customers.
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Will my insurance company pay for my meter and test strips?
Most insurance companies, and Medicare Part B, provide some type of coverage for diabetes supplies. Because we do not know the type of coverage you have, and coverage varies by provider, please contact your insurance carrier for a complete coverage list.
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This site is intended for visitors from the United States and published by LifeScan, Inc., which is solely responsible for its contents.