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What are the names of LifeScan's OneTouch® Products?
Learn more about OneTouch® Products
Where can I buy OneTouch Products and how much do they cost?
Order LifeScan Products Online
Which test strips do I use with OneTouch® Brand Meters?
What size battery do I need for my OneTouch® Meter?
My meter readings do not match the laboratory's results. Is my meter accurate?
How do I order control solution?
How do I get a replacement Check Strip?
How do I get a replacement Logbook?
How do I get a replacement Owner's Booklet?
How do I get a replacement carrying case for my meter?
Where can I get a replacement for my lancing device?
Download Owner's Booklets
Online Warranty Registration
Can I test on a plane with my meter? Will altitude affect my meter?
What are the names of LifeScan's OneTouch® Products?
Consumer Products:
Point-of-Care Products:
Where can I buy LifeScan Products and how much do they cost?
At present, LifeScan cannot quote retail prices because we do not sell blood glucose monitoring systems directly to the public. We sell to Authorized LifeScan Distributors and Wholesale/Chain Drug accounts, who in turn set the prices they offer to the public.
OneTouch Products are available at pharmacies and wherever diabetes care supplies are sold. In addition to online ordering, consumers in the United States will find OneTouch Products at their local pharmacies. Outside the United States, please contact your local country office for purchasing information.
LifeScan encourages consumers to shop around for diabetes supplies and we do not endorse any particular supplier, pharmacy, or online retailer. If you choose to buy online, please note the privacy policies, legal disclaimers and purchase agreements at the sites you visit. These policies and agreements are solely the responsibility of the retailer.
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Which test strips do I use with OneTouch® Brand Meters?
LifeScan develops its blood glucose meters, test strips and control solution together as a complete monitoring system.
OneTouch® Ultra® - For use with OneTouch® Ultra®2, OneTouch® UltraSmart®, OneTouch® UltraMini™ and OneTouch® Ultra® Meters and the InDuo® System.
OneTouch® Test Strips - For use with OneTouch® Profile®, OneTouch® Basic® and OneTouch® II Meters.
OneTouch® SureStep® - For use with OneTouch® SureStep® Meters.
OneTouch® FastTake® - For use with OneTouch® FastTake® Meters.
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What size battery do I need for my OneTouch® Meter?
OneTouch Meters come with batteries already installed. You can find the battery compartment on the back of the meter. Please note which type of battery your meter uses:
- OneTouch® Ultra®2: 2-3.0 volt CR 2032 lithium batteries
- OneTouch® UltraMini™: 2-3.0 volt CR 2032 lithium batteries
- OneTouch® Ultra®: 1- 3.0 volt #2032 lithium battery
- OneTouch® FastTake®: 2-1.5 volt #357 silver oxide batteries
- OneTouch® SureStep®: 2-AAA Alkaline batteries, not brand specific
- OneTouch® Profile®: 2-AAA Alkaline batteries, not brand specific
- OneTouch® Basic® (with data port): 2-AAA Alkaline batteries, not brand specific
- OneTouch® Basic® (original): J-size, 6 volts, part #7K67, Duracell® Brand
- OneTouch® II: J-size, 6 volts, part #7K67, Duracell® Brand
- OneTouch® II Hospital System: J-size, 6 volts, part #7K67, Duracell® Brand
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My meter readings do not match the laboratory's results. Is my meter accurate?
Comparing meter and laboratory results.
For many people blood glucose meter accuracy becomes a concern when they purchase a new meter and compare it with their old one, or go to the doctor to have a laboratory test. They may notice a seemingly large difference between the two test results.
At first glance, you would expect all blood glucose meters and laboratory equipment to give the same result. After all, they're measuring the same thing-the amount of glucose in a specific blood sample. But meters and lab equipment may be calibrated, or set, to measure blood glucose in different ways and will give different results.
Accuracy
How is accuracy defined? Before deciding if your meter is accurate, it's important to understand how accuracy is defined. In the medical community a home blood glucose meter's test result is considered clinically accurate if it falls within + 20%* of an accepted reference result, usually a lab test. Comparing a meter's test result with a lab test is the only valid method of determining its accuracy.
Plasma-calibrated meters
While all home blood glucose meters use whole blood to measure glucose, lab equipment uses only the plasma portion of blood, meaning the red blood cells are removed before glucose is measured. Because of this difference in sample types, whole blood test results are approximately 12 percent lower than plasma test results. Some blood glucose meters are already calibrated, or set, to give a "plasma" test result, making this conversion unnecessary. For an accurate comparison of your blood glucose meter to a laboratory result, you must first know how your meter is calibrated.
Whole blood-calibrated meters
Whole blood-calibrated meters require a simple mathematical conversion to compare their test results with laboratory test results. Plasma-calibrated meters do not require a conversion and their results may be compared directly with laboratory test results. Whether you use one meter type or the other, it is important to note that both are accurate and neither is superior to the other. Just as with the Celsius and Fahrenheit scales measuring temperature or miles and kilometers measuring distance, both meter types measure the same thing-your blood glucose level.
Before you go to the lab:
- Perform a control solution test to make sure the meter is working properly.
- It is best to fast for at least four hours before doing comparison tests.
- Take your meter with you to the lab.
While at the lab:
- Make sure that the samples for both tests (the meter test and the lab test) are taken and tested within 30 minutes of each other.
- Wash your hands before obtaining a blood sample.
- Never use your meter with blood that has been collected in a gray-top test tube.
- Use fresh capillary blood only.
You may still have a variation from the result because blood glucose levels can change significantly over short periods, especially if you have recently eaten, exercised, taken medication, or experienced stress.1 In addition, if you have eaten recently, the blood glucose level from a fingerstick can be up to 70 mg/dL higher than blood drawn from a vein (venous sample) used for a lab test.2 Therefore, it is best to fast for four hours before doing comparison tests. Factors such as the amount of red blood cells in the blood (a high or low hematocrit) or the loss of body fluid (severe dehydration) may also cause a meter result to be different from a laboratory result. Comparing the results
OneTouch® II, OneTouch® Basic®, and OneTouch® Profile® Meters are whole blood-calibrated meters. To compare a lab result with a whole blood-calibrated meter, you must first convert the lab result into its whole blood equivalent by dividing the result by 1.12. If your lab result is 112, you divide 112 by 1.12 which equals 100. In this example, the number 100 represents the "whole blood" equivalent of the lab's "plasma" glucose value. You would then compare your meter's whole blood result to 100. If your meter's result fell between 80 and 120 (+ 20%), it would be considered accurate. Try our Test Result Converter for an easy conversion between "plasma" and "whole blood" results.
OneTouch® Ultra®2, OneTouch® UltraSmart®, OneTouch® UltraMini™, OneTouch® Ultra®, OneTouch® FastTake®, and OneTouch® SureStep® Meters are plasma-calibrated meters. To compare a lab result with a plasma-calibrated meter, no conversion is necessary. However, the +20% range still applies. If your lab or "plasma" result is 100, your plasma-calibrated meter would be accurate if it gave you a result anywhere between 80 and 120.
For more complete details, see online brochure: Is my blood glucose meter accurate? (AW: 054-530-01C Posted: 3/05 File Size: 409KB) To access the brochure, you must have Adobe® Reader®.
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What is control solution and how do I get it?
Control solution is used to check whether the meter and the test strips are working together as a system, and that you are doing the test correctly. Use only the appropriate Control Solution for your meter.
Control solution is available from your local pharmacy or from independent online pharmacies and retailers.
If you have difficulty locating LifeScan Control Solution, call your local LifeScan Customer Services (in the U.S.: 800 227-8862) for assistance. Or send your e-mail request to CustomerService@LifeScan.com.
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How do I get a replacement Check Strip?
Call your local LifeScan Customer Services (in the U.S.: 800 227-8862) for a replacement Check Strip. Or send your e-mail request (including name, mailing address, and meter type) to CustomerService@LifeScan.com.
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How do I get a replacement Logbook?
To order additional Logbooks, please complete the reorder form located in your Logbook and mail the pre-addressed card. If the form is missing, you may request Logbooks from LifeScan Customer Service Department, 800 277-8862, or e-mail your request (name, mailing address, phone number and meter serial number) to: CustomerService@LifeScan.com. Please allow 6-8 weeks for delivery. Reorder applies to U.S. customers only.
For your convenience, the Logbook is also available to download and print. The regular size of the logbook is similar to a checkbook, so many of our customers like the larger 8.5 x 11 format when printing from the Web.
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How do I get a replacement Owner's Booklet?
LifeScan is pleased to offer Blood Glucose Meter Owner's Booklets online. To access the Owner's Booklets, you must have Adobe® Reader®. Once you have downloaded the reader (your browser may already have a built-in reader), link to the Owner's Booklet PDF file of your choice. You will be able to navigate, view and print Owner's Booklets.
Go to U.S.A. Owner's Booklets
Go to International Owner's Booklets
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How do I get a replacement carrying case for my LifeScan meter?
Call your local LifeScan Customer Services (in the U.S.: 1 800 227-8862) for a replacement carrying case. Or send your e-mail request (including name, mailing address, and meter type) to CustomerService@LifeScan.com.
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Where can I get a replacement for my lancing device?
The OneTouch® UltraSoft Adjustable Blood Sampler and the PENLET® Plus Adjustable Blood Sampler are available through your local pharmacy or retailer. If you have difficulty locating a replacement lancing device, call your local LifeScan Customer Services. In the U.S. call 800 227-8862 or send an e-mail request to CustomerService@LifeScan.com.
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Can I test on an airplane with my meter? Will altitude affect my meter?
Yes, you can test on an airplane. And no, the altitude of the plane will not prevent you from testing accurately. Although jet aircraft typically fly at an altitude of 30,000 to 39,000 feet, their jet cabins are pressurized to an equivalent barometric pressure of not more than 8,000 feet.
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