General Troubleshooting Tips
These troubleshooting tips are meant to assist users in performing maintenance tasks on OneTouch® Diabetes Management Software or their computers that may improve performance or help correct problems. These tips are meant for more advanced computer users. You may wish to discuss software or computer-performance issues with LifeScan Technical Support before executing these troubleshooting tasks.
Review the Readme File
The "Readme" file placed on your computer during installation is an additional piece of documentation that lists known issues with the software. The information in the file may help answer a question. It is located on your computer at C:\Program Files\OneTouch\Documents\readme.wri 
Reinstall OneTouch® Diabetes Management Software
Various issues could be resolved by reinstalling the software. For example, this may be an option if you have just installed the software and are having problems. To do a reinstallation, do the following:
For a new install, with no database created
- Shut down One Touch Diabetes Management Software.
- Go to "Start," point to "Settings," then choose "Control Panel."
- Choose "Add/Remove Programs."
- Select "OneTouch® Diabetes Management Software."
- Choose "Add/Remove" and follow the prompts to remove files.
- After uninstall is complete, reinstall the software.
If a database has been created or converted
- Shut down the software.
- Locate the file named C:\Program Files\OneTouch\Data\OneTouch.mdb. Copy this file into an alternative directory.
- Choose "Start," point to "Settings," then choose "Control Panel."
- Choose "Add/Remove Programs."
- Select "OneTouch® Diabetes Management Software."
- Choose "Add/Remove" and follow the prompts to remove files.
- After uninstall is complete, reinstall the software.
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