In January, LifeScan announced the decision to exit the hospital point-of-care blood glucose testing market effective March 31, 2013. As of this date, SureStep® Brand hospital meters and SureStep®Pro® Test Strips will no longer be available or supported by LifeScan in the U.S., Canada and Puerto Rico. We are committed to supporting you during this transition to a new point-of-care blood glucose vendor.
To help us better anticipate product supply needs and ensure uninterrupted product supply during the transition, we will be implementing the following initiatives.
• Starting October 14, 2011, all SureStep®Pro® Test Strips will bear the expiration date of March 31, 2013. This coincides with the last day on which product support will be available from LifeScan.
• Effective July 1, 2012, orders for sequestered lots will be limited to a three-month supply. This will allow us to closely monitor your supply needs to ensure we maintain a consistent supply of high-quality strips as you transition to a new blood glucose monitoring system.
• Returns will not be accepted after April 30, 2013. This provides an additional 30-day period after product discontinuation to return unused products.
For more information, call our Healthcare Professional Line at 1-800-524-7226 or email questions to: SureStepVoice@LifeScan.com.
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