Transparency
Counterfeit Alerts
At LifeScan, our first responsibility is to the patients, healthcare professionals and all those who use OneTouch® Brand products. Our goal is to protect the health and safety of people with diabetes by maintaining a safe and secure supply chain and deterring illicit sources of supply.
Products obtained from sources not authorized by LifeScan have been found to be counterfeit, stored or transported improperly, tampered with, stolen, been associated with insurance fraud, illegally diverted or otherwise illegally obtained. Counterfeit and other grey market products may have been mishandled and could provide inaccurate readings which may lead to improper treatment decisions resulting in serious medical risk to patients.
If you think you have received counterfeit products, please contact customer service at 1-800-227-8862. Outside of U.S., please visit OneTouch.com/global and select your country.
Authorized Distributor List
Authorized Distributor List (Updated November 2023)
| NAME | CITY | STATE |
|---|---|---|
| AMERISOURCE BERGEN CORP | Chesterbrook | PA |
| ASSURAMED/RGH/INDEPENDENCE MEDICAL | Cleveland | OH |
| CARDINAL HEALTH | Dublin | OH |
| CARDINAL HEALTH MED PRODS & SERVCS | Dublin | OH |
| COMMACK DISTRIBUTORS, INC. DBA PAYLESS DISTRIBUTORS | Maspeth | NY |
| DAKOTA DRUG INC | Anoka | MN |
| DDP MEDICAL SUPPLY | St. Petersburg | FL |
| GEMCO MEDICAL | Hudson | OH |
| HENRY SCHEIN INC | Melville | NY |
| KINRAY, INC | Whitestone | NY |
| LOUISIANA WHOLESALE DRUG | Sunset | LA |
| MCKESSON CORPORATION | Las Colinas | TX |
| MCKESSON MEDICAL SURGICAL | Richmond | VA |
| MOORE MED CORP | New Britain | CT |
| MORRIS & DICKSON CO LTD | Shreveport | LA |
| NORTH CAROLINA MUTUAL DRUG | Durham | NC |
| PARMED | Memphis | TN |
| PREMIER MEDICAL DISTRIBUTION, LLC | Riverton | UT |
| PREMIER RX WHOLESALE, LLC | Cincinnati | OH |
| SMITH DRUG CO | Spartanburg | SC |
| THE HARVARD DRUG GROUP | Livonia | MI |
| THE DAVINCI COMPANY, LLC* | Greensboro | NC |
| VALUE DRUG CO | Duncansville | PA |
* Only approved for distribution to the approved United States Government Purchasers.
Call (800) 277-8862 to receive information on OneTouch® programs.
© 2023 LifeScan IP Holdings, LLC
Global Transparency Reporting
At LifeScan, we believe innovation is enhanced through a partnership with medical professionals, institutions, and non-profit organizations to further patient care, advance medical progress, and improve the well-being of the communities in which we live and work.
As a company dedicated to improving health, we take pride in our collaboration with medical professionals and organizations to pursue the most current information and education about the products and services we offer. This exchange strengthens the health care system, helping patients live healthier, more productive lives.
Medical professionals with real-world clinical experience in specific therapeutic areas are uniquely qualified to work with their peers, providing education and insights on advancements regarding the use of our products with patients. We hold ourselves accountable to the highest standards to ensure our interactions are conducted appropriately. We regularly review and amend our practices according to our ethical standards and the standards required of us wherever we operate.
Ultimately, our goal is to foster an environment focused on improving health. We remain committed to addressing unmet needs through investments in research and development, compliant peer-to-peer education, and community support. Our hope is greater transparency through disclosures on this website for all countries and regulatory bodies that require annual reporting.
Payment
Our relationship with Healthcare Professionals, Sponsorship partnerships, and Educational Grants is part of our commitment to making life-changing, long-term human health and disease management differences.
Consulting Services: Consultants provide us with invaluable insights in numerous areas of expertise, allowing us to improve the products and services available to patients in our continuing effort to improve patient outcomes. These service arrangements are essential to obtain bona fide services or information from individuals who possess special knowledge, capabilities, expertise, qualifications, and experience. These consulting relationships with Healthcare Professionals may cover various areas, including scientific research, product development, marketing services, advisory boards, training, educational materials, disease management programs, data processing, and the ongoing safety surveillance of our products.
Payments
All Healthcare Professionals are compensated based on fair market value standards for their qualifications and the amount of time spent providing services. We are committed to working with only the most qualified individuals and select our speaking and consulting partners based upon their expertise in their given field.
Arrangements to Sponsor professional organizations and provide Educational Grants are made in compliance with all applicable laws and codes to minimize actual or perceived conflicts of interest.
Compliance with Applicable Laws and Codes
In our relationships, interactions with, and compensation provided to Healthcare Professionals, Sponsorships with Professional Organizations, and our Education Grant process, we observe all applicable laws and codes.
Transparency Reporting Period January 1, 2023, to December 31, 2023
Italy - Confindustria Dispositivi Medici - LifeScan Italy Confindustria Report 2023
Lifescan - JFMDA 2021 Transparency Report - LifeScan - JFMDA 2021 Transparency Report - Aggregate
Frequently Asked Questions
LifeScan’s Return Goods Policy is no longer applicable to indirect LifeScan customers, enabling us to combine all three policies into one.
LifeScan’s shipping terms are Freight On Board (FOB) Destination versus FOB Origin; Title (ownership) of the products and risk of loss shall pass to the customer upon delivery.
LifeScan will no longer accept physical return of damaged, short dated or expired product for disposal.
LifeScan will no longer accept short dated or expired product for credit.
LifeScan will no longer be accepting or crediting customers for stock that is approaching or has passed its shelf-life whilst in our customer’s possession. If stock has exceeded its shelf-life the customer is solely responsible for all processes and any associated costs and charges of product destruction.
No; it is the customer’s responsibility to dispose of any products following any local or national laws and regulations (i.e. Lancet disposal). For damaged goods follow the damaged product claims process to ensure a credit is provided.
If product has exceeded its shelf-life, LifeScan will not bear any cost of the disposal.
The Direct Purchasing Policy governs the sale and distribution of LifeScan products sold in the USA. This policy supersedes any prior policy such as the legacy Direct Purchase and Distribution Policy (DPDP), Return Goods Policy and Overage Shortage and Damages (OS&D) Policy. The Lancet Disposal Policy remains unchanged.
All external customers who have a direct purchasing account with LifeScan are bound by the DPP. LifeScan reserves the right to immediately terminate purchasing agreements / contracts with a customer for failing to adhere to the terms set out within the DPP.
If you do not have a direct purchasing account with LifeScan, you should discuss your options concerning distribution and related matters with your wholesaler / distributor.
Customers are obliged to check quantities and quality of products upon delivery to promptly detect any overage, shortage or damaged product. With the exception of concealed shortages or damages, the customer must notify the LifeScan Customer Service Team of any overages, shortages or damages via email US.service@lifescan.com within 10 days of receipt of shipment.
A. Proof of delivery (POD) [Only applicable to direct customers]: A signed POD shall be proof of delivery and customers’ confirmation of receipt of the quantity and type of product indicated on the POD into their facility. This POD will need to be provided by the customer in all cases of claims of OS&D.
B. Overages [Only applicable to direct customers]: In the event of a customer receiving overage, the preferred resolution is that the receiving customer keeps the over-delivered stock. Customers are responsible to promptly inform LifeScan Customer Service Team of any overage to facilitate the issuance of a debit note.
C. Shortages [Only applicable to direct customers]: in the event of a customer not receiving the full quantity of goods ordered, a claim may be submitted within 45 days of receipt of the shipment. Claims made outside of this cutoff will be rejected.
D. Visible damages [Only applicable to direct customers]: In the event of visibly damaged product upon arrival at a customer’s initial point of delivery, the customer should refuse to accept the damaged goods from the carrier. In the event the customer observes damage to shipping boxes / cases at a later point whilst the product has been accepted into their facility, the customer shall be solely responsible to bear all and any costs, charges, expenses, losses, damages, liabilities, claims, actions, penalties and fines that are the result of such action / inaction.
E. Concealed damages [Only applicable to direct customers]: In the event of concealed damage within a sealed shipping box / case, a claim may be submitted within forty-five (45) days of receipt of the shipment. Claims made outside of this cutoff will be rejected.
All reported claims of concealed damage or shortages must include the following information:
- Customer name (must be included in subject field of email)
- PO number (must be included in subject field of email) N/A for Discontinued
- Quantity received vs. invoiced
- LifeScan item number or UPC
- Item description
- Item lot number
- Customer contact information
- Copy of Proof of Delivery (POD) - N/A for entire missing shipments or discontinued products
- Photographic evidence - required for all damages (visible on shippers / cases, and concealed)
LifeScan expects that our customers will maintain close control of stock flow, ensuring inventory management follows FEFO principles. Effective stock rotation will reduce the requirement of customers to scrap products, ensuring all inventory remains within shelf-life. Unless otherwise agreed, FEFO principles are to be followed for all LifeScan products.
LifeScan reserves the right to cancel a customer’s direct purchasing agreement if a customer fails to purchase a minimum of $400,000 in total products within a calendar year. Total purchase value by new Customers will be pro-rated for partial calendar years.
LifeScan reserves the right to cancel a customer’s order that falls below the minimum order quantity of $2,500. Any such cancellation will be informed in writing.
Can LifeScan restrict, reject or alter my orders?
A. Any significant adjustment to ordinary demand is considered a Supply Chain Event and must be approved by LifeScan in advance. LifeScan reserves the right to monitor and/or restrict orders to historical levels, or to restrict, limit, cancel whole orders or a percentage thereof.
B. In anticipation of product price changes, LifeScan reserves the right to restrict customer orders by using methodology, including, but not limited to, current vs. historical purchase trends.
LifeScan will use commercially reasonable efforts to ship products with an expiration date of twelve (12) months or greater from the date of shipment unless otherwise mutually agreed upon in advance by LifeScan and the customer.
All requests for deductions must be made in writing to the LifeScan Customer Service Team at us.service@lifescan.com and must be accompanied with the appropriate supporting documentation. LifeScan Customer Service Team will investigate and respond to customer’s request for a deduction and will respond to accept or reject the deduction within thirty (30) calendar days. In the event the customer does not receive a response from LifeScan, the customer is entitled to enforce the deduction.
Unauthorized deductions and submission without appropriate and accurate supporting documentation may result in an immediate suspension of a purchasing agreement / contract. Any invalid deduction performed by a customer must be repaid in full to LifeScan immediately upon written request.
A. Non-compliance fees: LifeScan does not allow or pay non-compliance fees or any other fees for services unless these are explicitly pre-approved in writing. Non-Compliance fees include, but are not limited to, early or late requested order arrival dates, missed order delivery appointments, carton or labeling requests, or any other non- compliance fees. Any deductions taken on invoices received will not be honored and could result in loss of credit terms or delayed shipments.
B. Credit: [Only applicable to direct customers]: LifeScan reserves the right to request various financial documents which are utilized along with other factors to determine a customer’s credit limit. Refusal to provide requested documentation may result in a customer’s credit being frozen, and thus orders not processed, or limited to levels of reduced exposure. LifeScan will perform credit reviews and reserves the right to adjust credit limits, depending on a customers’ management of their account.
C. Discontinued products [Only applicable to direct customers]: If a product is within shelf-life but has been discontinued as per a Discontinuation Notice issued by LifeScan, said product is eligible for a credit that will be set out within the provisions of the issued Discontinuation Notice.
LifeScan reserves the right to make changes to the DPP in future, notwithstanding the requirement to firstly advise our customers in writing of any change therein.
Direct Purchasing Policy
(Date Posted: July 1, 2023 File Size: 271KB)
You will need Adobe® Reader® to view, save and print the PDF-formatted file.