Counterfeit OneTouch® Ultra® Blood Glucose Test Strips Discovered in Bangladesh

Updated April 24, 2015

If you use, recommend, distribute or sell OneTouch® Brand Test Strips, we want to make you aware that we have recently discovered counterfeit OneTouch®Ultra® Blood Glucose Test Strips in Bangladesh. Counterfeit product is fake product not made by LifeScan.

This issue does not involve OneTouch® SmartScan® , OneTouch® Horizon, OneTouch® SureStep® Test Strips.

Potential Risk to Patients

Testing of these counterfeit test strips has shown unreliable performance that includes highly inaccurate test results. It is unknown how counterfeit test strips that may be in the marketplace will perform. LifeScan cannot ensure the accuracy and reliability of blood glucose test results obtained from test strips it did not manufacture. Use of these counterfeit test strips could result in inaccurate test results that may lead to improper treatment. Notably, insulin treatment based on inaccurate blood glucose results could result in serious injury or death.

Identifying Counterfeit OneTouch®Ultra® Test Strips

We have discovered seven lots of counterfeit OneTouch®Ultra® Test Strips that have been sold in Bangladesh. These products can be identified by the following characteristics:

  1. OneTouch®Ultra® Test Strips with lot numbers 10-07-14, 3044698, 13F24, 6278173, and 3272897 are counterfeit and should not be used.
  2. OneTouch®Ultra® Test Strips with the SureSoft Gentlefollowing lot numbers are counterfeit if any of the Information listed below Does Not match.

    Features of Genuine OneTouch Ultra Test Strips

    Lot # Cal Code Control Range Exp. Date
    3180951     25     105-139  01/2013
    3296699     25     114-152  11/2013
  3. All genuine OneTouch®Ultra® Test Strips regardlessSureSoft Gentle of lot number have the OneTouch® Trademark printed on them. If your test strips do not say “OneTouch®,” they are counterfeit.

What You Should Do

We recommend that you routinely check your OneTouch®Ultra® Test Strips. If you determine you have counterfeit test strips, or require assistance, please call LifeScan Customer Service at: 1-800-22-5544.

Patients with counterfeit test strips should discontinue their use immediately and replace them with genuine OneTouch®Ultra® Test Strips. Patients should also contact their physician to assess potential treatment implications.

How LifeScan Is Addressing This Issue

Patient safety is our top concern. We are working closely with authorities to prevent counterfeit test strips from entering Bangladesh. We are also alerting distributors and healthcare professionals of this issue and will continue to monitor the market. Any merchant, healthcare professional or patient that discovers counterfeit test strips is encouraged to report their finding to LifeScan.

Notifications may be found at: We recommend you visit this Web page periodically for important Counterfeit Product Alerts or updates that may be issued in the future. If you have any questions or concerns about your OneTouch®Ultra® Test Strips, please contact LifeScan Customer Service at 1-800-22-5544.